Courts and consumer commissions have ruled in favour of the buyer in many disputes with developers.Go through the list to figure out where your case fits in.It is easier to convince a court or commission if you can cite a precedence.
SUPREME COURT
1.Housing construction is a service under the Consumer Protection Act.
In 1993,the Supreme Court ruled in favour of MK Gupta in his case against the Lucknow Development Authority for not delivering his flat on time.This landmark judgement brought housing construction under the purview of the Consumer Protection Act,1986.The court observed: When a statutory authority develops land or allots a site,or constructs a house for the benefit of a common man,it is service by a builder or contractor... When possession of the property is not delivered within the stipulated period,the delay so caused is denial of service.Such disputes or claims are not with respect to the immovable property but deficiency in rendering of service of a particular standard,quality or grade A person who applies for allotment of a building site or for a flat constructed by the Development Authority or enters into an agreement with a builder or a contractor,is a potential user and the nature of construction is covered under the expression service of any description.
2.Interest has to be paid for delay.
In the Ghaziabad Development Authority vs Balbir Singh,2005 CTJ 124,the apex court,observed: Normally,a case of delivery of possession,though belatedly,stands on a different footing from non-delivery of possession because in case of delivery of possession,though belatedly,the allottee also enjoys the benefit of a plot/flat.Generally,in such a situation,the rate of interest should not exceed 12%.However,no hard and fast rules can be laid down.In a specific case,where it is found that the delay was culpable and there is no contributory negligence by the allottee resulting in harassment/injury,both mental and physical,the forum would not be precluded from making an award in excess of 12% interest per annum.
NATIONAL CONSUMER COMMISSION
1.Buyer is entitled to opt out of a project if there is a delay in delivery.
A buyer is entitled to opt out of a housing project if there is delay in delivery of possession of the house by the real estate developers,the commission has held.It has also said that the buyer is entitled to a refund of the entire money with reasonable interest and any deduction on the said amount is unjustified.The commission passed the order on a petition of an Agra resident,Indira Gupta,seeking the quashing of UP State Commissions direction to deduct 20% from the amount to be refunded to the complainant.
2.Buyer is entitled to withhold payment if the construction does not proceed with payment.
In the Ansal Housing vs Renu Mahendr case (revision petition 1218 of 2006),the commission has held: If company has not apprised the respondent about the status of the project,which was associated with payments,the respondent withholding the payment was not at fault.The company,while making these communications,had been insisting on the respondent to release the payment,and did not adhere to the terms of the allotment letter,letting the respondent know about the progress of the construction.
3.A buyer is not constrained by the agreement for a court of his choice.
In the Neha Singhal vs Unitech case (first appeal no.426 of 2010),the commission has held: To emphasise,the clause relating to jurisdiction of courts in the agreement between the parties cannot by itself over-ride the statutory right of the appellant / complainant conferred by the abovementioned provision of the Act.That would defeat the purpose and object of the Act.This view is also in accordance with the provisions of Section 28 of the Indian Contract Act,1872 (as amended with effect from 8th January 1997).
4.Bank should call for original papers before sanctioning the loan.
In the revision petition 753 of 2006: Jagmohan Lal Mohan vs ICICI Home Finance,NCDRC observed: The bank should have called the original papers before sanctioning the loan,but once the loan had been sanctioned,the queries raised by the respondent bank have become irrelevant.In the present case,we find that the petitioner has been unduly harassed.The loan,after having been sanctioned,was not disbursed,which forced the petitioner to approach another bank to get the loan and incur additional expenses.Accordingly,in order to compensate the petitioner,we direct the respondents to pay,in addition to what has been awarded,a sum of 30,000 by way of compensation for mental agony and harassment caused to him.
5.It is the banks job to satisfy itself about the borrower before taking over the loan from another bank.
In the HSBC Limited vs Sridhar Gajula case (revision petition no.1383 of 2009),the NCDRC observed: When the petitionerbank had got the loan sanctioned by another bank transferred in its favour,it must have satisfied itself that all the requisite documents and securities were intact.Therefore,to ask for any further document was only an excuse not to release the sanctioned loan amount.